Frequently Asked Questions
How do I place an order?
Landshark Delivery is a marketing and technology company bringing customers and restaurants closer together. Order from any of our partner restaurants to the left or call 662-380-5550 and one of our customer service representatives will assist you with placing your order.
Our $2.99 delivery fee includes the first 3.5 miles from the restaurant to the destination. Each additional mile may be added after your initial purchase at $1.00/mile up to 7 miles.
**Addresses which remain unchanged from a previous order and/or are incorrect may be charged an additional $2.99 to compensate for any lost mileage and time. Please call 662.380.5550 as soon as possible to make changes to an incorrect address.
Why didn't I receive a receipt with my order?
We have transitioned to a paperless system for most restaurants. Receipts are sent to the email associated with your account. To have your receipt sent to another email address, please call 662.380.5550 and a manager will be happy to assist you.
Our affiliated, self-employed delivery professionals do work for tips! Please remember to tip your driver when prompted at check out or call 662.380.5550 if you wish to add gratuity.
How long does it take for delivery?
Typically between 30 minutes up to one hour for dinner deliveries.
Avoid delays by scheduling your delivery in advance. You can schedule deliveries days, weeks, or even months in advance by selecting a date from the calendar on the home page. This is great for special occasions or surprise dinners.
**Please ensure the telephone number used when placing the order is accessible.
Can I cancel my order?
Orders cannot be canceled once they have been placed with the restaurant. If you need to cancel or make changes to an advanced order, call 662-380-5550 and a manager will assist you.
What are my payment options?
We accept Cash, Landshark Delivery Gift Cards, Visa, Master Card, American Express, and Discover credit cards.
**If you are paying with cash and have a bill larger than $20.00, please call 662.380.5550. Our affiliated, self-employed drivers do not carry enough change to break large bills without notice.
Can I order from multiple restaurants?
You may place two separate orders from two restaurants. The order minimum and delivery fee will apply per order. You can leave us a comment after placing your first order letting us know that it's part of a multiple order; this has proven beneficial when coordinating your delivery.Your separate orders may be delivered by separate drivers. We recommend either splitting the gratuity or treating each order as though it will be handled by multiple drivers.
I have a problem with my order, what should I do?
If there are any problems with your order, you must call us within 15 minutes after the order has been delivered. We will confirm with the restaurant regarding the mistake. Once we verify with the restaurant that the problem was on their end, we will either coordinate with your self-employed delivery professional to re-deliver the missing/incorrect item, or refund you the amount. If your delivery professional has to re-deliver, you must give the driver the incorrect item. If the incorrect item is not provided or was correct after inspection, you will be charged for both items.
We do not issue refunds for orders. Should you have an issue with your food, we will be happy to speak with the restaurant to assist in a refund. We are contractually obligated to not refund any orders without consent from the restaurant.